Shipping policy
Shipping Policy
We appreciate your support and want to be clear about how shipping works for our merchandise and giveaways.
Order Processing Time
All merchandise is made to order.
Please allow 5–10 business days for order processing before your item ships. Processing times may be longer during high-volume periods, such as active giveaways, holidays, or promotions.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Time
After processing, shipping typically takes 3–7 business days, depending on your location and carrier delays.
Please note that shipping times are estimates, not guarantees. We are not responsible for delays caused by:
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Carriers
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Weather
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Holidays
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Incorrect or incomplete shipping addresses
Shipping Rates
Shipping costs are calculated at checkout based on your location and order details.
Address Accuracy
It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete.
Orders returned due to an incorrect or undeliverable address may require additional shipping fees to be resent.
Lost or Delayed Packages
Once an order has been shipped and tracking information has been provided, responsibility for delivery rests with the carrier.
If your package appears lost or significantly delayed, please contact us and we will assist you in filing a claim or locating the shipment where possible.
Giveaway Prizes
Shipping or delivery details for giveaway prizes will be communicated directly to the verified winner. Additional documentation, verification, or scheduling may be required prior to prize delivery.
Questions or Support
If you have any questions regarding shipping or need help with an order, please contact us at:
dr.deranged@derangedgarage.com